KLM hat ja Ende Mai grosspurig angekündigt, ab Ende Oktober direkt von Schipol nach Mombasa zu fliegen. Auf dem Rückweg mit Zwischenstopp in Nai
Preis und Verbindung war gut, also hach ich flugs gebucht.
An alle, die sich, wie ich gefreut haben und mit KLM für ab Ende Oktober gebucht haben, seid vorsichtig, es sieht für mich nach der Turkish/Condor Masche aus.
Nach dem die gebuchten Flüge geändert wurden, hab ich den General Manager für East Africa angeschrieben, die Antwort kam vom Sales Manager in Kenia.
Hier die Unterhaltung:
Dear Mister XXX
When your predecessor Arthur Dieffenthaler announced by the end of Mai that KLM would pick up the route AMS-MBA-NRB-AMS by the end of October twice a week on Thursdays and Sundays, i was very excited.
Since i thought KLM is a reliable and reputable company, i took my chance and booked a flight for the 4th of November.
Unfortunately a few days ago, i got an EMail that the flight was changed to Tuesdays and Saturdays and would now ply the route via Dar instead of Nai.
I am sorry to tell you that i get the impression that this is yet another trial run to see how the bookings will go and in the end the flight will be cancelled alltogether.
If you ply already the route AMS-ZNZ-DAR-AMS, it seems to make no sense to reroute the Kenya flight via Dar.
Since i need some planning security, i would appreciate if you could enlighten me, what is going on.
Thanks a million
Die Antwort:
Dear XXX,
I received your email through our General Manager.
Thank you for reaching out and registering your concerns with regards to the Mombasa operations. I would like to assure you that we do not intentionally change the schedule however as with all flight operations we depend on the relevant authorities to approve our flight schedule request. In this case we continue to engage with the Kenyan government on the structure of our flights to Mombasa and once that is cleared we will be able to have a definitive schedule.
Sincere apologies for the inconvenience.
Kind regards, Hilda
Darauf ich:
Dear Hilda
Thanks for your response, but i have to say, i am baffled.
So you tell me that you announce new flights AND even sell tickets for these flights without having the necessary permits from the agencies involved?
And if i read your answer correctly, even the new/changed flights still need approval?
At least for me the situation is now clear and i will book with Ethiopian.
Kind regards
Und Ihre Reaktion darauf:
Dear XXX,
Thank you for your email.
It is normal practice in the airline industry to load schedules and start bookings subject to government approval. Most times the schedules requested are approved or adjusted somewhat.
If there is anything I can assist you with regards to the bookings you made on this route, I will be happy to do so.
Kind regards,
mein Geld geparkt und wenn ich die Erfahrung von murxx lese, ist das eher nicht lustig und schon System dahinter. Nur wer sich mit Anwalt wehrt, bekommt seine Rückerstattung