Uber faces significant challenges in Kenya as of 2026, primarily driven by driver protests over low earnings, high operational costs, and intense competition. Drivers frequently demand higher fares, sometimes ignoring app pricing, while grappling with debt from vehicle financing. Despite these tensions, Uber remains a primary transport option for tourists.
Key Troubles and Challenges (2025–2026):
Driver Discontent & Strikes: Drivers have engaged in multiple strikes and protests, claiming exploitative terms of engagement and that they are "barely making ends meet".
High Costs and Low Revenue: High fuel prices and maintenance costs, combined with low fares set by the app, have strained driver profitability, particularly in heavy Nairobi traffic.
Alternative Rate Cards: The Organization of Online Drivers (OOD), with ~15,000 members, has pushed for higher rates, often by placing their own rate cards behind driver seats.
Regulatory/Legal Issues: In 2025, Uber was compelled by the Competition and Consumer Commission (CCC) of COMESA to revise its terms of service in Kenya, Uganda, and Egypt,, making them less "misleading and unconscionable" and removing the requirement to use Dutch law for disputes.
Customer Experience Issues: Users have reported instances where drivers ask for higher fares, reject card payments, or ask to cancel trips, causing frustrations.
Operational Security: Though less common than early years (2016), sporadic harassment and incidents against drivers still occur.
